Success Story: White Plains, NY

White Plains is one of the largest cities in Westchester County, NY where officials take parking enforcement very seriously.


The City of White Plains, NY contracted with CDI in 1999 when officials realized that parking violators often didn’t pay. Like most cities, White Plains did not have a way to easily obtain names and addresses for violators in the 50 states. So officials decided to work with a vendor who could provide this information.

As with all clients, White Plains needed a comprehensive plan for reaching out to delinquent violators. CDI provided handheld devices that would allow for the tracking of scofflaws and tow-eligible vehicles. CDI also began tracking down violators through our direct DMV access program. A delinquent notice schedule was immediately put into effect- one of the simplest ways to encourage payment is to notify violators that payment is due.


The results speak for themselves. The City has benefited from incredibly high collection rates each year, consistently over 90%, since contracting with CDI. There has been a dramatic increase in revenue generated by parking ticket collections.

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