The CDI system offers two new ways for violators to pay their citations: via the Internet and via an Interactive Voice Response (IVR) system.  A choice of two secure, simple, around-the-clock payment options enables more options, which in turn enables higher collection rates.  Violators can pay by credit or debit card with either service.

In addition, all bank charges and merchant fees are absorbed by the violator in a small convenience fee, truly benefiting your municipality or university by ensuring you receive 100% of all monies due. 

Online Payments

Along with all the standard payment methods, CDI’s pay-by-web feature allows violators to view and pay their outstanding tickets with an easy, secure online payment.  With this web-based service you have the option to allow your violators to select individual tickets for payment or require them to pay all tickets at once.  This feature is integrated with the CDI FastTrack™ system so that as Internet transactions are processed, FastTrack™ is updated in real-time, which means your staff has no processing or paperwork to complete.  The Internet system is secured with the latest encryption technology, and offers a quick and easy solution for processing violation payments.

IVR Payments

The Interactive Voice Response system (IVR) option permits a violator to call a dedicated toll-free number that interfaces with the FastTrack™ system in real-time.  After providing the appropriate citation information, the IVR will instruct the violator on completing the transaction.  Violators can pay their ticket(s) right over the phone, around-the-clock , with no processing or paperwork required by your staff.    

Payment Processing

Reduce your workload with CDI's optional payment processing services.  Violation payments can be forwarded to our processing center in Tarrytown, NY where our staff performs all payment processing functions and deposits the funds into your bank account within 24 hours of receipt.  Payments are updated in the FastTrack™ system real-time as they are posted through our cashiers' workstations.  A daily report of the day's receipts is prepared and transmitted to your organization's Parking Administrator for review. 

Because your staff's manual process is replaced by our in-house staff, payments are entered faster and more accurately.  Payments that are sent to the CDI processing center are entered into the FastTrack™ system on the same day they arrive and money is deposited into your account daily.  If you already use a lockbox service, CDI can arrange with your banking institution to design an interface to apply lockbox payments directly to your agency’s ticket file.

CDI has a system of checks and balances in place, combined with an experienced full-time staff, to ensure that payments are processed accurately.  Our payment processing staff is consistently monitored for quality assurance purposes.   

Violator Help Line

When violators have questions, we can help you give them answers.  CDI offers an optional, dedicated, customized toll free call center for violators to get answers to basic questions about tickets, delinquent notices or appeal options.  CDI works with your staff to design scripted responses to the most commonly asked questions.  The Violator Help Line reduces your incoming call volume and frees your staff from repetitive tasks.  Violators get the help they need while ensuring a positive public image.

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