Parking Enforcement Systems Blog

CDI is now offering Massachusetts clients the ability to scan vehicle inspection stickers with handheld ticket writers. Scanning the barcode allows an officer to gather vehicle information for parking ticket issuance quickly and more efficiently. Clients benefit by eliminating data entry and keypunch errors during data capture. In addition, parking enforcement officers are more productive as less time is needed during the citation issuance process. On a whole, by increasing accuracy and productivity, CDI is helping Massachusetts clients to collect more revenue from this process.

Poughkeepsie has switched parking ticket management systems–electing to go with CDI’s combination of no up front costs, revenue enhancing abilities and unlimited training, maintenance and support for the life of the contract.

Binghamton has seen a 50 percent jump in parking citations this year.  8,329 tickets were written in January to May of 2009, compared to 5,624 during the same period last year. Complus handheld ticket writers have helped the City to increase issuance and decrease tickets that are voided or dismissed due to illegible handwriting or data entry errors.

CDI has implemented their fully outsourced solution in the City of Duluth, MN and the University of Minnesota-Duluth (UMD).

For both agencies, the CDI solution includes handheld ticket writers with integrated printers and image capture, tracking software, nationwide DMV lookups, delinquent noticing, payment processing, data entry of handwritten tickets, and online payments for violators.

During the last five years, CDI’s client base has grown by nearly 70%, representing a presence in nine new states for CDI. With this recent expansion, CDI now has over 140 clients in 18 states. Throughout this stage of growth, CDI has offered new products, new services, and entered new markets in response to burgeoning demand for their parking ticket management services.

The Bath Police Department has outsourced the processing of parking tickets to CDI. This will save the Village an estimated $40,000 annually.

The City of Saratoga Springs has actually seen parking ticket issuance decline the past few years even though the revenue has gone up.

Over the last five years, the number of parking tickets written in Saratoga Springs has dropped from 17,000 in 2003 to fewer than 12,000 for 2008. Parking ticket revenue was $328,000 in 2006 and $528,000 in 2007. Complus took over parking ticket management services in December of 2006.

Complus also services nearby Glens Falls, Lake George, Schenectady and over 50 other NY clients.  The city’s collection rate with Complus has gone from 72 percent to 89 percent.

CDI deployed its 1,000th handheld ticket writer on September 12th, 2007—14 years since it began providing this innovative technology to customers nationwide. The landmark occasion was shared by their newest municipal client, the City of Sarasota, FL, who received the unit, among others, and now enjoys its benefits.

“This is an important milestone for Complus and our customers,” commented Stephen J. Hittman, Chief Operating Officer.

The City of Athens, OH has collected thousands of dollars in unpaid parking tickets since contracting with CDI.

The City estimated parking ticket revenue would be $260,000 for 2005 but it ended up being almost $340,000. Part of CDI’s efforts include flagging those violators with more than $50 in unpaid parking tickets at the Ohio BMV for non-renewal of their drivers license.

CDI provides handhelds, software, DMV lookups, delinquent noticing, web-based payments and all training, support and maintenance.